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Returns
Your
right to cancel
Should
you proceed to order you will
have the right to cancel for
the purchase of any item from
the time it is ordered to within
seven working days of delivery
(starting the day after you
receive the goods). This is
a UK statutory right and is
separate and additional to our
full returns policy. This will
apply to your order unless you
order video, DVD, Audio, Multimedia
& Software products and
the item has been unsealed.
Should you cancel the contract
we will then refund you the
price you have paid for the
goods and standard delivery
costs, but not a service provided
by us, such as a gift wrap service
or a special delivery service.
You are under a duty to take
reasonable care of the goods,
which means the goods must be
unused. Should you order, details
of this right will be sent to
you with your confirmatory e-mail.
How
to cancel
To
cancel a contract, please send
in writing, a request to cancel
the contract, by either post,
fax or e-mail to the following
address:
Innervate
Ltd
Golden Cross House
8 Duncannon Street
London WC2N 4JF
Fax:
+44 (0)1483 243301
Please
clearly state your order number,
the date of purchase, your name
and contact details, the item
you wish to cancel and the reason
as "cancellation of contract".
Once
you have made a request in writing,
we will send you a returns form.
Please complete this, giving
the reason for return as "cancellation
of contract". Please appropriately
package the items with the receipt
and send it to us so that we
receive it 10 working days after
it was delivered to you. The
return address is:
Innervate
Ltd
Returns Department
Golden Cross House
8 Duncannon Street
London WC2N 4JF
Please
note that you will be responsible
for the costs of returning the
goods to us unless we deliver
the item to you in error or
the item is faulty. If we do
not receive the goods back from
you, we may arrange for collection
of the item from you and charge
our cost of collection to you.
When we receive notice of your
cancellation of this order,
we will refund the relevant
part of the purchase price for
that item to you as soon as
possible, and within a maximum
period of 30 days.
Returns Policy
At
Innervate we want to provide
you with the best possible customer
service. If you need to return
your goods please follow our
3 Point Returns Policy:
- Any product
can be returned for whatever
reason for a refund of the
cost of the product as long
as the product is returned
in its original condition.
Please ensure that software,
DVD, video and audio products
have unopened packaging
and/or seals, unless the
item is faulty.
- You will
be fully refunded, including
return of Royal Mail Registered
Delivery costs for the UK
and proof of posting from
Europe, for a product which
is damaged, faulty or incorrectly
shipped or any circumstance
that is in our error.
- The product
must be received by our
returns department and have
been sent to us within 30
days of receipt, at the
address shown below:
Innervate
Ltd
Returns Department
Golden Cross House
8 Duncannon Street
London WC2N 4JF
This returns policy is separate
and additional to your right
to cancel.
Our
Contact Details
If
you have any questions regarding
Innervate, its products or an
order that you have placed please
contact us either by email at
info@innervate.co.uk or use
the feedback facility available
or phone 01483 243336 (Monday
- Friday 09:00am-5.30pm) - calls
will be charged at national
rate. Alternatively you can
fax us 01483 243336 - All calls
in the UK will be charged at
local rate.
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